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SHIPPING & RETURNS

At GameForge, we want your experience to be as smooth as your training. Here's everything you need to know about how we ship, and what happens if something isn't right.

SHIPPING POLICY

We Ship Worldwide.
 

Every order placed at GameForge comes with free worldwide shipping no minimum spend, no hidden fees, no surprises at checkout. We believe great gear should reach every athlete, no matter where in the world they train.

 

How Long Will It Take?
 

Once your order is confirmed, our team gets to work right away. Here's what to expect:

  • Order Processing — All orders are processed within 1–3 business days from the time of purchase. You'll receive a confirmation email as soon as your order is on its way.

  • Standard Delivery — Estimated delivery time is 7–15 business days depending on your location. International shipping times may vary based on customs and local postal services.

  • Tracking Your Order — Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Use it to follow your package every step of the way — from our hands to your door.
     

A Few Things to Keep in Mind
 

  • Orders are processed on business days only (Monday to Friday, excluding public holidays).

  • Delivery times are estimates and may vary due to customs clearance, carrier delays, or circumstances beyond our control.

  • Please ensure your shipping address is complete and accurate at checkout. GameForge is not responsible for delays or failed deliveries caused by incorrect address information.

  • Customs duties and import taxes, if applicable in your country, are the responsibility of the customer.

Something Not Right with Your Delivery?

If your order hasn't arrived within the estimated timeframe, or if there's an issue with your delivery, don't hesitate to reach out. Our team is ready to help you track it down and sort it out as quickly as possible.

RETURN & EXCHANGE POLICY

We Want You to Love What You Ordered.
 

At GameForge, we stand behind every product we sell. If something isn't right — whether it's the fit, the size, or the condition of the item — we're committed to making it right for you. Shopping with us should always feel confident, not risky.
 

What Can Be Returned?

We accept returns on items that meet the following conditions:

  • The item is returned within 14 days of the delivery date

  • The item is unworn, unwashed, and in its original condition with all tags attached

  • The item is in its original packaging

  • The item was not marked as a final sale item at the time of purchase
     

What Cannot Be Returned?

To maintain hygiene and quality standards for all our customers, the following items are not eligible for return:

  • Items that have been worn, washed, or altered

  • Items without original tags or packaging

  • Final sale or clearance items

  • Items damaged due to improper use or care
     

How to Start a Return

Starting a return is simple. Here's what to do:

  1. Contact our team via the Contact page within 14 days of receiving your order

  2. Include your order number and a brief description of the issue or reason for return

  3. Wait for our confirmation — our team will review your request and provide return instructions within 1–3 business days

  4. Send your item back using the instructions provided — please ensure it's securely packaged to avoid damage in transit

  5. Receive your resolution — once we receive and inspect the returned item, we'll process your refund or exchange promptly
     

Exchanges

Want a different size or style? We've got you. If the item you want is available, we'll process your exchange as quickly as possible once we receive your return. If the item is no longer in stock, we'll issue a full refund instead.
 

Refunds

Approved refunds will be processed back to your original payment method within 5–7 business days of us receiving the returned item. Please note that depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.
 

Received a Damaged or Defective Item?

We're sorry if this happened — it's not the experience we want for you. If you received an item that is damaged, defective, or incorrect, please contact us immediately with your order number and a photo of the issue. We'll prioritize your case and make it right as quickly as possible, at no additional cost to you.

STILL HAVE QUESTIONS?


We know policies can feel like a lot to read through. If you have any questions about your order, your shipment, or a return — our team is just a message away.

We're real people who genuinely care about your experience from the moment you check out to the moment you're training in your new gear.
 

* Visit Our FAQ Page * Contact GameForge — We're Ready to Help

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